![]() I trust that you received a prompt and sincere response from our tech support, that while perhaps not immediately resolving the issue, was not a useless automated reply, either. There are many very knowledgeable and nice people that contribute to this forum, and those people also are enthusiastic, patient and very helpful, whether it comes to simple “getting started” issues or things of a much more complex nature. I can understand your frustration in not finding an immediate solution, and consequently posting and reiterating the question here before the matter was resolved. (Of course, after performing the steps above, the preferences file will be corrected, and emailing that file afterwards won’t assist in solving this.) If you choose to do this instead of trying the above steps, if you could take the extra effort to email a copy of the original preferences file to us, it would be very much appreciated. ![]() The easy instructions for doing this are located near the beginning of the Troubleshooting and Tips section of the User Guide document included with the software download. Your activation code should now be recognized.Īlternatively, to “start over,” you could delete the application preferences file. (The code begins and ends with a numeral.)ħ. Manually type the activation code into the box. (This will eliminate all of the text in the box.)Ħ. Next, press the Delete (or Backspace) key on the keyboard. ![]() (This will advance to the Activation Code: field and select all of the text in the field.)ĥ. Select the Registration tab in the Preferences.Ĥ. Have a copy of the Thanks For Your Purchase email message containing the activation code handy.Ģ. I presumed that it had, but I now see that it didn’t.Īfter discussing this with others here over the weekend, I’ve concluded that what probably has happened is that you may have inadvertently pasted multiple copies of the activation code into the Registration tab.ġ. I believe I also spoke with you on the phone when you called last week, and it seemed that you were in a hurry or otherwise unable to stay on the line long enough to determine if my suggestion worked. It’s true that staffing is lighter on weekends and holidays, but during that time, we continue to monitor emails, though less frequently, and we still try our very best to respond in emergencies (and we responded to you twice over the weekend).Īnyway, this is one of the strangest issues we’ve encountered in over 12 years of developing and marketing audio software for the Macintosh platform, and myself personally in over 25 years of developing Mac software. Hello - as you now know from our emails, we aren’t closed for the weekend.
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